Welcome to CatZoom's Shipping and Returns Center! We understand that your shopping experience should be as smooth and enjoyable as possible. Here, we've outlined everything you need to know about our shipping policies and hassle-free returns.
Shipping Information
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Free Shipping in the USA: CatZoom offers free shipping on all orders within the United States. We want to make it convenient for our customers to access the best pet products without any additional shipping costs.
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Fast and Reliable Delivery: We partner with trusted shipping carriers to ensure that your orders are delivered promptly and securely. Expect your items to arrive at your doorstep in no time.
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International Shipping: CatZoom also serves customers around the world. If you're located outside of the USA, please check our international shipping rates during the checkout process.
Returns and Refunds
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30-Day Return Policy: We believe in the quality of our products, but we understand that sometimes preferences may vary. That's why we offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days from the date of delivery.
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Easy Return Process: Returning an item is simple at CatZoom. Just contact our customer support team, and they will guide you through the process. Please ensure that the item is in its original condition and packaging.
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Refunds or Exchanges: You can choose between a full refund or an exchange for another product. Once we receive the returned item, we will process your request promptly.
